Frequently Asked Questions

remetra.com is a trading platform where companies can buy and sell residual items, special items, overproductions and B goods from various industries. As a registered user, you can hire, search and contact offers to complete business.

To buy or sell on Remetra.com, you must first register as a user. As a seller, you can list your products on the platform and as a buyer you can search for products that meet your requirements. If you have found a product you want to buy, you can place it in your shopping cart and complete the purchase.

You will find a variety of products on remetra.com, including clothing, electronics, household goods, toys, tools and much more. These products come from various sources, such as overproductions, seasonal overhangs or exhibits.

Remetra.com attaches great importance to user safety and has implemented various security measures to ensure that trade is safe and reliable. The platform monitors all transactions and also offers secure payment methods.

The shipping methods and costs may vary depending on the seller and product. If you have bought a product, you should contact the seller directly to clarify the shipping details.

The return conditions may vary depending on the seller and product. You should therefore inform yourself about the return conditions of the seller before purchase.

To successfully sell on Remetra.com, you should describe your products in detail and provide high-quality photos. It is also important to offer realistic prices and list your products in the relevant categories.

To delete your account, you can contact Remetra.com's customer service directly and request deletion of your account.

You can reach the customer service of Remetra.com by e-mail, telephone or via the contact form on the website.

B2B stands for business-to-business and refers to trade between companies, unlike trade between companies and end users (B2C).

B2B refers to trade between companies, while B2C relates to trade between companies and end users.

A wholesaler is a company that buys goods in large quantities and then resells them to retailers or other companies.

A supplier is a company or a person who supplies goods or services to another company.

A customer is a company or a person who buys goods or services from another company.

An order is the request of a customer to a company to buy goods or services.

An offer is a proposal from a company to a customer to offer goods or services at a specific price.

An offer is a binding offer with a fixed price, while an estimate is only an estimate of the price and can change.

A contract is a legally binding document which establishes the conditions for the purchase and sale of goods or services between two companies.

The delivery time is the time a supplier needs to deliver goods or services after an order has been placed.

The payment period is the time limit within which a customer must pay an invoice from a supplier.

A return is the return of goods by a customer to a company, usually due to defects or damage.

A complaint is a complaint from a customer about goods or services he received from a company.

A warranty claim is the right of a customer to repair or exchange goods or services that have defects within a certain period after purchase.

Product liability refers to the legal responsibility of a manufacturer or supplier for damages or injuries caused by his goods or services.