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Frequently Asked Questions

If you have specific questions, please contact our Support. Our team will be happy to answer your questions and help you with problems.

  • What is Remetra.com and how does it work?

    remetra.com is a trading platform where companies can buy and sell residual items, special items, overproductions and B goods from various industries. As a registered user, you can hire, search and contact offers to complete business.

  • How can I buy and sell on Remetra.com?

    To buy or sell on Remetra.com, you must first register as a user. As a seller, you can list your products on the platform and as a buyer you can search for products that meet your requirements. If you have found a product you want to buy, you can place it in your shopping cart and complete the purchase.

  • What products do I find on remetra.com?

    You will find a variety of products on remetra.com, including clothing, electronics, household goods, toys, tools and much more. These products come from various sources, such as overproductions, seasonal overhangs or exhibits.

  • How safe is the trade on Remetra.com?

    Remetra.com attaches great importance to user safety and has implemented various security measures to ensure that trade is safe and reliable. The platform monitors all transactions and also offers secure payment methods.

  • How does shipping work on Remetra.com?

    The shipping methods and costs may vary depending on the seller and product. If you have bought a product, you should contact the seller directly to clarify the shipping details.

  • Can I return products if I'm unsatisfied?

    The return conditions may vary depending on the seller and product. You should therefore inform yourself about the return conditions of the seller before purchase.

  • How can I successfully sell my products on Remetra.com?

    To successfully sell on Remetra.com, you should describe your products in detail and provide high-quality photos. It is also important to offer realistic prices and list your products in the relevant categories.

  • How can I delete my account?

    To delete your account, you can contact Remetra.com's customer service directly and request deletion of your account.

  • How can I contact Remetra.com customer service?

    You can reach the customer service of Remetra.com by e-mail, telephone or via the contact form on the website.

  • What does B2B mean?

    B2B stands for business-to-business and refers to trade between companies, unlike trade between companies and end users (B2C).

  • What is the difference between B2B and B2C?

    B2B refers to trade between companies, while B2C relates to trade between companies and end users.

  • What is a wholesaler?

    A wholesaler is a company that buys goods in large quantities and then resells them to retailers or other companies.

  • What is a supplier?

    A supplier is a company or a person who supplies goods or services to another company.

  • What is a customer?

    A customer is a company or a person who buys goods or services from another company.

  • What is an order?

    An order is the request of a customer to a company to buy goods or services.

  • What is an offer?

    An offer is a proposal from a company to a customer to offer goods or services at a specific price.

  • What is the difference between an offer and an estimate?

    An offer is a binding offer with a fixed price, while an estimate is only an estimate of the price and can change.

  • What is a contract?

    A contract is a legally binding document which establishes the conditions for the purchase and sale of goods or services between two companies.

  • What is the delivery time?

    The delivery time is the time a supplier needs to deliver goods or services after an order has been placed.

  • What is the payment deadline?

    The payment period is the time limit within which a customer must pay an invoice from a supplier.

  • What is a return?

    A return is the return of goods by a customer to a company, usually due to defects or damage.

  • What is a complaint?

    A complaint is a complaint from a customer about goods or services he received from a company.

  • What is a warranty claim?

    A warranty claim is the right of a customer to repair or exchange goods or services that have defects within a certain period after purchase.

  • What is a product liability?

    Product liability refers to the legal responsibility of a manufacturer or supplier for damages or injuries caused by his goods or services.